Returns & Exchanges
At Krafteria, we want you to love every handcrafted piece in your home, which is why we offer a 30-day return window for items in their original condition. If your purchase doesn't perfectly fit your space, our simple return process ensures a stress-free experience.
Initiate Your Request
Log into your Krafteria account and select the order containing the item you wish to return to receive a Return Authorization number.
Secure Packaging
Carefully pack the item in its original protective packaging to prevent damage during transit, ensuring all tags and hardware are included.
Shipping Your Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.
Inspection and Refund
Once our artisans inspect the item for quality, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing